Xerox CentreWare ReadMe 
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Xerox CentreWare Virtual Agent and Management Pack for MOM 2005

Version 1.1.10

Copyright © 2008 Xerox Corporation.
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Installation:

If it is not a fresh install, please uninstall previous version before installing this version.

If this is a fresh install, we recommend the following before installing:
1.	Verify that SNMP is installed and running by going to Start -> Programs -> Administrative Tools -> Services.  SNMP Service should be started.  If SNMP Service is not in the list, add it by going to Start -> Settings -> Control Panel -> Add Remove Programs -> Add/Remove Windows Components -> Management and Monitoring Tools -> Simple Network Management Protocol (enable).
2.	Check for Microsoft Updates.
3.	If necessary modify the hosts file to associate host names with ip addresses.  The hosts file is usually found in \WINNT\system32\drivers\etc.
4.	Verify access to a database, i.e. a SQL Server 2000 Enterprise Edition installed locally or remotely.

If this is a fresh install, upgrade, or reinstall, we recommend the following in MOM 2005 Administrator Console for complete installation of the Xerox CentreWare Virtual Agent and Management Pack for MOM 2005: 

1.	In the left pane, select Management Packs. Right click on Management Packs and select Import/Export Management Packs. 
2.	Follow the steps in the Management Pack Import/Export Wizard.  Import the Management Pack with the name "Xerox CentreWare Connector Management Pack.akm" from the path C:\Program Files\Xerox\Xerox CentreWare MOM Management Pack.
3.	In the left pane go to Management Packs-> Rule Groups.  Double-click (open) the Xerox Devices folder.  Just below the Xerox Devices folder, select Event Rules.  In the right pane, verify that the 2 Rules are enabled, then right-click on Xerox CentreWare Monitoring-Connector Rule and select Properties. Click on the Responses tab. Verify the default directory "C:\Program Files\Xerox\Xerox CentreWare MOM Management Pakck\Xerox.XCWC.MonitoringConnector.exe" If necessary, change the path for the Initial Directory.  Verify that the Run location is set to Agent Computer.  Select Apply, and then click on OK.
4.	In the left pane, right-click on Management Packs and select Commit Configuration Change.
5.	In the left pane, under Administration, select Global Settings.  In the right pane, right-click Security and select Properties.  In the Security tab, clear the check box for 'Disable execution of custom responses on Management Servers" in order to run Custom Responses in MOM.  Select Apply and OK as necessary.
6.	The path must be set for Tasks.  In the left pane, go to Console Root -> Microsoft Operations Manager -> Management Packs -> Tasks -> Xerox Printers.  In the right pane, right-click on each task, one at a time, and select Properties.  In Properties, select the Details tab.  Verify that the "Start in:" field is set to c:\PROGRA~1\XEROX\XEROXC~1 or change the path as necessary.  
NOTE: The number of characters in the full path may exceed the capacity of this field.  If this happens, a short-version of the path must be used, for example, instead of using
 C:\Program Files\Xerox\Xerox CentreWare MOM Management Pack
use
 C:\Program Files\Xerox\XeroxC~1 or the path as shown above.
The command dir /X can be used to display the shortened version of the path. Select Apply and OK as necessary.

Operation:
After Importing the Management Pack Discover the devices by following the steps below:

1.	Use XCWC Configuration to configure methods for locating Xerox devices:  Go to Start -> Programs -> Xerox CentreWare Management Pack for MOM 2005 -> Discovery Configuration.  Set discovery methods as desired.  For details, refer to the CentreWare for Microsoft Operations Management User Guide.
2.	Use the Xerox CentreWare Discovery Utility to discover the Xerox devices:  Go to Start -> Programs -> Xerox CentreWare Management Pack for MOM 2005 -> Xerox Discovery.  Select the methods configured in the previous step, then select Start Discovery.  Upon completion of this utility, the Xerox devices that have been located will be available in the MOM Operator Console.

Known Issues:

1.	Xerox devices will be listed as Unmanaged Computers in the MOM Administrator Console.  In the left pane, look under Console Root -> Management Packs -> Administration.
2.	Xerox devices are also listed in the included computers under the properties of “Xerox Devices” Computer group in the MOM Administrator Console. In the left pane, look under console root -> Management Packs -> Computer Groups -> Xerox Devices.
3.	Discovery of Xerox devices before the importing the Xerox CentreWare Connector Management Pack will create a Xerox Devices computer group under Console root -> Management Packs -> Computer Groups. 
4.	Phaser 6180 and Phaser 6180MFP printers support only SNMP v1, and since MOM2005 doesn't support SNMP v1, Phaser 6180 and Phaser 6180MFP printers are not discovered.

Troubleshooting:

Database Issues:
The following Database Problems may occur during Installation or Uninstallation of CentreWare for MOM Management Pack.
       • The Databases (XrxDBDiscovery and XCWC) remains even after uninstallation (if the removal of the databases is selected) 
       • The problem of “Installation cannot proceed without creating the databases. Installation is being rolledback” during the installation.

These problems are because the databases are in use by some other users when trying to drop or recreate the databases during unistallation or installation of msi.  

If you encounter these database problems during installation or uninstallation, perform one of the methods to resolve the problem.
1.	Close the SQL Server Enterprise manager application on the server where the MOM databases are installed, if it is opened. 
2.	Check the processes (XxrDBDiscovery and XCWC) running on the SQL Server Enterprise Manager from the path Enterprise Manager>Microsoft SQL Server>SQL Server Group>SQL Server>Management>Current Activity>Process Info and kill these processes manually and reinstall the msi.

Printers remain in UNKNOWN state:
The UNKNOWN state may occur when the CentreWare for MOM software components are not installed in the proper sequence. For example, if device discovery is done before importing the Xerox CentreWare management pack, the devices information is updated in the Administrator console under the path Microsoft Operations Manager > Administration > Computers > Unmanaged Computers and in the databases, but the alerts, events and views cannot be updated and the state remains UNKNOWN.

If you encounter UNKNOWN state consistently in the operator console, perform the following procedure to resolve the problem:

1)	Manually delete the discovered devices in the Administrator console from the following path: Microsoft Operations Manager > Administration > Computers > Unmanaged Computers. This will delete the device information from the database.
2)	Import the management pack from the following path: C:\Program Files\Xerox\Xerox CentreWare Management Pack. After importing the management pack you will get a warning saying the “Copy of Xerox Devices” is created in the computer group (Microsoft Operations Manager > Management Packs > Computer Group). 
						Or
You can manually delete the "Xerox devices" computer group and then import the management pack from the path C:\Program Files\Xerox\Xerox CentreWare Management Pack. By removing the Xerox Devices computer group before importing the management pack you will not get any warning and continue with step 4.

3)	Manually delete the “Copy of Xerox Devices” from the computer group. 
4)	Run device discovery.