CentreWare® Web Versión: 6.13.xx Fecha: 15/10/2023 LÉAME.TXT ---------- El archivo contiene la siguiente información: 1. Hardware, software y requisitos de configuración 2. Elementos no compatibles y no probados 3. Instrucciones de instalación de Xerox CentreWare® Web (CWW) 4. Instrucciones de actualización de CWW 5. Utilidad de configuración de CWW 6. Impresoras compatibles con CWW 7. Diagnóstico de problemas 8. Datos de asistencia técnica 9. Componentes de otros fabricantes Nota: Si usa el bloc de notas de Windows® para imprimir este archivo, es posible que desee usar Configurar página para definir los márgenes izquierdo y derecho. ================================================================ 1. Hardware, software y requisitos de configuración ================================================================ Los requisitos mínimos del sistema para la instalación son los siguientes: (Puede ser necesario hardware adicional según la configuración del sistema y las necesidades específicas.) Sistema operativo: - Windows® 10 - Windows® 10 x64 - Windows® 10 IOT - Windows® 11 Professional - Windows® 11 Enterprise - Windows Server® 2012 - Windows Server® 2012 R2 - Windows Server® 2016 - Windows Server® 2019 - Windows Server® 2022 Servidor de la base de datos: - SQL Server® Express 2014 SP2 - SQL Server® Express 2016 SP1 - SQL Server® Express 2017 - SQL Server® Express 2019 - SQL Server® 2014 SP2 - SQL Server® 2016 SP1 - SQL Server® 2017 - SQL Server® 2019 Espacio libre de disco: 3 GB (20 GB si recopilan datos de trabajos o datos históricos de miles de dispositivos) Procesador x86 de 3 GHz, mínimo 4 GB de RAM, con SQL Server® instalado en el mismo sistema Además, será necesario otro servidor independiente con SQL Server® instalado si: a. el número de grupos configurados para sondeo concurrente supera los 20, O b. el número de perfiles de alerta supera los 20, O c. el consumo de datos de trabajos supera los 100.000/semana. Cuando se ejecuta en un servidor virtual, el sistema de base debe tener memoria suficiente para soportar los requisitos anteriores así como para ejecutar el sistema operativo de base en la máquina host. Red: El protocolo TCP/IP debe estar cargado y en funcionamiento. Para poder usar las funciones de red IPX de CentreWare Web, debe estar cargada y en funcionamiento una pila de protocolo IPX. CWW ya no se incluye con SQL Server® Express debido al gran tamaño de la descarga. Puede descargar la última versión de SQL Server® Express en https://www.microsoft.com/en-us/download/default.aspx. Para instalar la aplicación, CWW requiere tener instalada la versión 4.8 de Microsoft® .NET Framework. Para que puedan utilizarse algunas de las funciones de CWW se requiere Microsoft® Core XML Services (MSXML) 6.0. Se puede instalar antes o después de instalar CWW y se puede descargar de: http://www.microsoft.com/downloads/details.aspx?FamilyID=993C0BCF-3BCF-4009-BE21-27E85E1857B1. Navegadores -------- CWW está diseñado para que el acceso sea a través de un navegador que se ejecute en los sistemas cliente. Para obtener un rendimiento óptimo, utilice Microsoft Edge (versión 91 o superior) o Chrome. Estos navegadores deben instalarse en el sistema cliente antes de poder tener acceso a CWW. ================================================================ 2. Elementos no compatibles y no probados ================================================================ Sistema operativo de red (NOS) ------------------------------ Configuraciones no admitidas del sistema operativo: - Windows NT™ 4 - Windows® 2000 - Windows® 2003 - Windows® 2008 - Windows® XP - Windows Vista® - Windows® 8 - Windows® 7 Professional - Windows® 7 Professional x64 - Windows® 8,1 - Windows® 8,1 x64 - Windows Server® 2008 R2 SP1 - Sistemas Windows® en los que se ejecute el cliente Novell. - System Center 2022 - Macintosh® - Particiones no NTFS - Sistemas operativos en los que se ejecuten servicios de terminales para aplicaciones CWW solo se instala y es compatible con arquitecturas Intel® (y arquitecturas compatibles). Bases de datos --------- - SQL Server® Express 2005 y SQL Server® 2005 - SQL Server® Express 2008 y SQL Server® 2008 - SQL Server® Express 2008 R2 SP3 y SQL Server® 2008 R2 SP3 - SQL Server® Express 2012 y SQL Server® 2012 General ------- CWW solo es compatible con Intel® Windows® NT Point y controladores de impresión, versión 4.0 y superiores. Para instalar controladores adicionales: Windows® 10/11 -------------- Inicio -> Impresoras y escáneres -> Seleccionar una impresora -> Propiedades de la impresora -> Compartir -> Controladores adicionales. CWW tiene vínculos tanto HTTP como HTTPs, lo que permite a los clientes WCF comunicarse con el servidor WCF de CWW en ambos sentidos. El vínculo HTTP solo se usa en aquellos dispositivos que no tienen funcionalidad HTTPS. Si se desactiva, se producirá un error de comunicación con CWW. ======================================================================== 3. Instrucciones de instalación de CWW ======================================================================== La cuenta utilizada para instalar el software debe tener derechos de administrador en el servidor. Ejecutar como Privilegios ----------------- De forma prefijada, el programa de instalación del software de CWW crea la cuenta de usuario “CentreWare Web” con derechos de administrador para administrar las colas de impresión en el sistema local. Sin embargo, al instalar CWW, puede pulsar el botón Avanzadas para especificar los datos de la cuenta que CWW usará para administrar las colas. La cuenta cuyos datos se introduzcan en el cuadro de diálogo de opciones avanzadas debe tener derechos de administrador en todos los servidores administrados por CWW; en caso contrario, quedará limitada la administración de algunas funciones. Una cuenta tiene derechos de administrador si está en el grupo de administradores o en un grupo que esté en el grupo de administradores. Por lo tanto, si la cuenta solo tiene derechos de administrador en el servidor donde esté instalado CWW, solo las colas creadas en dicho servidor podrán ser administradas por CWW. Por este motivo es muy importante usar un nombre y una contraseña válidos que correspondan a una cuenta existente en el grupo de administradores, o en un grupo que esté en el grupo de administradores, tanto en el servidor local como en los servidores que tengan colas administradas por CWW. Microsoft SQL Server® ------------------------- La manera más sencilla de conectarse a SQL Server\Express\Microsoft® SQL Server® Desktop Engine (MSDE) es ejecutarlo en el puerto prefijado 1433 o ejecutar el servicio de navegación de SQL Server en el servidor donde se aloje SQL Server® De lo contrario, deberá especificarle al instalador en qué puerto se ejecutará SQL Server®. En el cuadro de diálogo Conexión de SQL de la instalación, especifique el servidor en el siguiente formato: \,. Si la instalación de SQL Server® no es una instancia, se puede usar el siguiente formato: ,. El puerto es opcional y solo hay que especificarlo si no se ejecuta en el 1433 Y si el servicio de navegación SQL no está en funcionamiento. El nombre de instancia prefijado de una instalación de SQL Server® Express es SQLEXPRESS (por ejemplo: local\SqlExpress) Autenticación básica -------------------- Para cumplir las especificaciones HTTP, la mayoría de los navegadores admiten la autenticación básica. La autenticación básica es un método de seguridad que usa un mecanismo HTTP estándar según el cual los datos del usuario se envían y se reciben como texto simple. Usa una cadena cifrada base64 que contiene el nombre de usuario y la contraseña. La expresión "texto simple" significa que los datos se transmiten como caracteres de texto claramente legibles en lugar de como datos en forma de flujo de bits binarios, que no tienen formato de texto. Los nombres de usuario y las contraseñas cifrados se usan cuando IIS solicita una cuenta de usuario y una contraseña de Windows válidas. Después de instalar Xerox CentreWare® Web podrá modificar esta opción mediante los pasos siguientes. 1. Seleccione Inicio > Todos los programas o Programas > Herramientas administrativas > Internet Information Services o Administrador de Servicios de Internet. 2. Abra la ficha de propiedades del directorio de Xerox CentreWare® Web. Amplíe (pulse +): servidor local y sitio web predeterminado. Pulse con el botón derecho del ratón Xerox CentreWare® Web y seleccione Propiedades. 3. Modifique la opción de autenticación básica: Seleccione la ficha Directory Security (Seguridad del directorio) y pulse el botón Editar de la sección de control "Anonymous access and authentication control" (Acceso anónimo y control de autenticación). Entonces se puede marcar o desmarcar la casilla de verificación para activar o desactivar la autenticación básica y pulsar Sí, Seleccionar todo o Aceptar, según proceda. Microsoft® Internet Information (IIS) Server ------------------------------------- Para tener acceso a las páginas web de CWW, debe tener instalado IIS antes de instalar Xerox CentreWare® Web. Una vez finalizada la instalación de CWW, cualquier máquina de la red podrá conectarse a CWW mediante un navegador. La dirección URL de CWW será http://hostname/XeroxCentreWareWeb, donde "hostname" es el nombre DNS o la dirección IP de la máquina en la que se instaló CWW. Para recibir eventos de Trellix debe estar activada la opción de Activación HTTP en el servidor. Espacio de disco insuficiente durante la instalación ------------------------------------------- El programa de instalación podría fallar si no hay suficiente espacio de disco. Asegúrese de tener más espacio de disco del necesario durante la instalación. Si experimenta errores o problemas al ejecutar CWW, también puede consultar la ayuda en línea. Cómo hacer una copia de seguridad de la base de datos con la utilidad de configuración --------------------------------------------------------- Es posible hacer una copia de seguridad de las bases de datos de la aplicación usando la utilidad de configuración que se incluye con el software. Para acceder a la utilidad de configuración, seleccione Inicio -> Programas -> Xerox -> Xerox CentreWare Web -> Utilidad de configuración de Xerox CentreWare® Web. Una vez que inicie la aplicación, seleccione la ficha Bases de datos. Luego pulse el botón Importar/Exportar. Para exportar, introduzca la ruta para ir a la ubicación donde se guardarán las bases de datos en SQL Server y luego pulse el botón Exportar. El proceso de exportación de la base de datos avisará al usuario de que ha terminado la exportación y reiniciará los servicios de Xerox CentreWare Web para finalizar por completo el proceso de exportación. El proceso habrá finalizado cuando se cierre el cuadro de diálogo de estado. La importación le permite importar una base de datos. Introduzca la ruta para ir a la ubicación donde esté guardada la base de datos en SQL Server y luego pulse el botón Importar. Cuando se complete este paso, se avisará al usuario de que la importación ha terminado y se reiniciarán los servicios de Xerox CentreWare Web para finalizar por completo el proceso de importación. El proceso habrá finalizado cuando se cierre el cuadro de diálogo de estado. ======================================================================== 4. Instrucciones de actualización de Xerox CentreWare® Web ======================================================================== Esta versión de la aplicación solo actualiza las versiones 6.11 y 6.12 de CWW. Antes de instalar la actualización y actualizar la aplicación, haga una copia de seguridad de la base de datos de la aplicación con la utilidad de configuración de CWW o SQL Server Management Studio. Consulte el apartado 3 para realizar una copia de seguridad de la base de datos con la utilidad de configuración de CWW. Asimismo, si va a usar una cuenta de administrador diferente, debe obtener las credenciales antes de realizar la instalación. También deberá cerrar todas las ventanas del navegador de la aplicación que estén abiertas. Para realizar una actualización de la aplicación (versión 6.0 o superior a la versión actual), asegúrese de que los requisitos de hardware del servidor entran dentro de los requisitos del sistema que se indican en la sección 1. Desinstale la versión actual. Descargue la versión más reciente de la aplicación y ejecute el archivo de instalación. Si tiene una versión anterior a la 6.3.13, deberá actualizar a la versión 6.3.13 u otra posterior antes de actualizar a la versión 6.12 de CWW. ==================================================================== 5. Utilidad de configuración de CWW ==================================================================== Los datos introducidos para la cuenta Ejecutar como de CWW Web pueden cambiarse tras la instalación con la utilidad de configuración de CWW. Los administradores del sistema también pueden usar esta utilidad para modificar las cuentas de la base de datos de SQL Server® que usa CWW. ================================================================ 6. Impresoras compatibles con CWW ================================================================ Se admiten cualquier impresora directamente conectada a la red que admita SNMP y la MIB (RFC 1759) de impresora estándar. Deben admitirse el identificador de objetos SNMP Object Identifier (OID) sysObjectID (1.3.6.1.2.1.1.2.0) y ifPhysAddress (1.3.6.1.2.1.2.2.1.6.1 o 1.3.6.1.2.1.2.2.1.6.2) o el protocolo de impresión en Internet (Internet Printing Protocol, IPP). Para ser completamente conforme la impresora debe admitir prtGeneralReset (1.3.6.1.2.1.43.5.1.1.3.1). Si un dispositivo no admite prtGeneralReset, pero su sysObjectID OID empieza por uno de estos comandos, se agregará como impresora no compatible: 1.3.6.1.4.1.0.8.62.1.7.5.5.1 1.3.6.1.4.1.11.2.3.9.1 1.3.6.1.4.1.108.1 1.3.6.1.4.1.128.2.2 1.3.6.1.4.1.171.10.10.1 1.3.6.1.4.1.253. 1.3.6.1.4.1.343.2.4.14 1.3.6.1.4.1.343.2.4.12 1.3.6.1.4.1.343.2.4.11 1.3.6.1.4.1.343.2.4.10 1.3.6.1.4.1.641. 1.3.6.1.4.1.649.2.1 1.3.6.1.4.1.367.1 1.3.6.1.4.1.368.1.1 1.3.6.1.4.1.683.1.1 1.3.6.1.4.1.683.6 1.3.6.1.4.1.835.1.1.1 1.3.6.1.4.1.835.1.1.3 1.3.6.1.4.1.835.1.1.5 1.3.6.1.4.1.1602.4 1.3.6.1.4.1.2136.2 1.3.6.1.4.1.2963 Estos valores corresponden a los siguientes distribuidores: Xerox Corporation Hewlett Packard Emulex Corporation Tektronix D-Link Systems Inc. Xerox Corporation Intel® Corporation Intel® Corporation Intel® Corporation Intel® Corporation Lexmark International Microplex Systems Ltd. Ricoh® Co. Ltd. Axis® Communications Extended Systems Inc. Extended Systems Inc. MiLAN Technology Corp. MiLAN Technology Corp. MiLAN Technology Corp. Canon® Inc. Electronics For Imaging, Inc. Security Dynamics Technology Nota: Los servidores de impresión externos con múltiples dispositivos conectados a través de múltiples puertos paralelos no se admiten en esta versión. Junto con CWW se proporciona una herramienta de prueba, SNMPSupport.exe, que puede utilizarse para determinar si su impresora es compatible. CWW instala de forma prefijada esta herramienta de prueba en la siguiente ubicación: C:\Archivos de Programa (x86)\Xerox\Xerox CentreWare Web\bin ================================================================ 7. Diagnóstico de problemas ================================================================ Algunas aplicaciones dejan de funcionar al instalar CWW -------------------------------------------------------------------------------------------- La causa más probable es que esas aplicaciones no sean compatibles con algún componente del sistema instalado por CWW. Opciones del servidor proxy --------------------- Si es necesario usar un servidor proxy para la conexión a Internet, las opciones del navegador cliente deben ajustarse de forma correspondiente para que en este caso el navegador no trate de comunicarse con el servidor proxy. En su lugar, el navegador debería tratar de conectar con el servidor que aloje Xerox CentreWare® Web, ya sea a través de la dirección IP del servidor o del nombre NetBIOS. Navegando a Por tanto la navegación a Xerox CentreWare® Web debería percibirse como una excepción por el servidor proxy. Para ello, consulte las secciones correspondientes a continuación. 1. Internet Explorer Pulse con el botón derecho del ratón la tecla de acceso directo del escritorio, seleccione Propiedades, ficha Conexiones, botón Opciones LAN. Seleccione la casilla de verificación "No usar servidor proxy para direcciones locales". Pulse el botón Opciones avanzadas. En la sección Excepciones, la dirección IP a la que esté navegando debe figurar en la lista "No usar servidor de proxy para las direcciones que empiecen por:". Cuando se inicia la aplicación en Windows Server® 2008, se muestra un mensaje indicando que la aplicación no se encuentra disponible temporalmente. --------------------------------------------------------------------------------------- Verifique que la extensión del servidor ASP.NET está activada. Inicio -> Herramientas administrativas -> Administrador de Internet Information Services (IIS) -> Ampliar el ordenador local -> seleccione ASP.NET -> pulse con el botón derecho y seleccione Permitir. Archivos ----- Los archivos siguientes pueden resultar útiles al intentar diagnosticar problemas de la aplicación. Xerox_InstallerLog_CWW_V_6.10.X.html - Este archivo sería útil para intentar diagnosticar problemas de la aplicación. Este archivo se encuentra en: C:\ProgramData\Xerox\InstallLogs ================================================================= 8. Datos de asistencia técnica ================================================================= Puede obtener asistencia técnica para CWW en www.xerox.com o llamando al teléfono de asistencia técnica al cliente: Inglés 1-800-821-2797 ================================================================= 9. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Cambridge Broadband Ltd. may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Sun Microsystems, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of Sparta, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of Cisco, Inc, Beijing University of Posts and Telecommunications, nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. 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